Jazzing MBA Programs

Mar 9, 2025

MBA programs lean on Business Management Methods and Tools (TBMM)—excelling at quick fixes but faltering in today’s chaotic landscape of disruptive businesss development.

Why Improving MBAs matters

The Problem with MBAs Today

MBA programs churn out grads armed with Traditional Business Management Methods and Tools (TBMM)—spreadsheets, SWOT analyses, break-even points—tools rooted in Fordist efficiency from a bygone era. They shine at quick fixes: Uber tweaked fares in 2022, boosting rides by 10% in Q3 [Uber, 2022]. But in today’s chaotic business jungle—AI disruption, gig worker unrest, platform wars—TBMM falters. Here’s what improving MBA programs means: shifting from rigid formulas to adaptive thinking. Soft Systems Methodology (SSM), with its stakeholder conversations and big-picture rethinking, outpaces it. Stats tell the story: Peloton’s 2021 overproduction lost $1.2 billion [Bloomberg, 2022], while Airbnb’s 2020 pivot to virtual experiences earned $100 million [Airbnb, 2021]. McKinsey’s 2023 report drives it home: 70% of companies adopting AI saw revenue gains by rethinking models, not tweaking them [McKinsey, 2023]. MBAs, stuck in TBMM’s rigid waltz, lag behind SSM’s adaptable tango—grads optimize when they should innovate.

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 5  Ways to improve the
business administration education.

1. Integrate Systems Thinking Early and Often

Why: The article underscores TBMM’s 1st order focus, missing the interdependent webs of modern business (Cuijpers 2008; Pija n.d.). SSM excels here, mapping stakeholder relationships and systemic impacts.

How: Embed systems thinking (Senge 1990) into core courses—replace isolated finance or marketing silos with modules on feedback loops, stakeholder mapping, and rich pictures. Teach students to see businesses as ecosystems, not machines, preparing them for wicked problems (Rittel 1973).

The Blind Spot: Beyond Quick Fixes

TBMM excels at “doing things better”—streamlining costs, tweaking prices—but stumbles when the game shifts to “doing better things” or answering “who are we?” Snap’s 2023 ad focus lost 20% market share to TikTok’s creator ecosystem [Statista, 2024]—TBMM kept chasing numbers while SSM could’ve redefined its identity. Zillow’s $881 million iBuying flop [Zillow, 2022] optimized home flips, missing a chance to rethink its role—tech or real estate? PayPal’s 2022 fee hike ignored user trust, shedding 4.5 million active accounts [Reuters, 2023]—a classic TBMM misstep. Meanwhile, Revolut’s 2023 super-app shift—blending finance, travel, and crypto—grew users 25% [Revolut, 2024] by asking bigger questions. MBAs train grads to tweak, not transform, leaving them blind to the deeper shifts post-industrial chaos demands.

The Stakes Are High

Interventions shape system outcomes, warns Cuijpers (2008)—TBMM’s rigid fixes falter where SSM’s “experiential learning with real customers in real time” could thrive [Cuijpers, 2008). Bed Bath & Beyond’s 2023 bankruptcy [CNBC, 2023] clung to store tweaks as e-commerce surged—SSM’s real-time adaptability might’ve pivoted it. Gig workers, 52% seeking stability [Pew, 2021], bolt from rigid platforms—PayPal’s user loss proves it [Reuters, 2023]. Firms stagnate, economies wobble—McKinsey’s 70% AI winners rethink to win [McKinsey, 2023]. Society loses when needs go unmet—experiential learning could reshape outcomes, unlike TBMM’s inertia.

“I am still learning.”
Michelangelo Buonarroti

The Fix:

Upgrade the MBA Playbook

MBAs need more than TBMM’sstiff notes—they need SSM’s jazz spark to riff through chaos and redefine purpose. McKinsey’s 70% stat [2023] isn’t a fluke—rethinking wins, and grads must lead it. Here’s how to upgrade the program:

1. Add a “Conversational Complexity” Course
Teach grads to ditch monologues for dialogue—SSM-style stakeholder huddles can turn messes into maps. Airbnb’s $100M pivot [Airbnb, 2021] tapped host ideas—why not train MBAs to do the same? A course on conversational skills—listening, sketching problems, asking “what’s broken?”—bridges TBMM’s gaps. It’s about adaptability, not just analysis.

2. Launch Real-Time learning
– Why:
Static case studies can’t mimic today’s chaos—gig strikes, AI disruptions, market flips demand real-time adaptation. WeWork’s $2.2 billion flop [Forbes, 2020] optimized coworking—grads need to reframe such messes. Zillow’s $881M bust [Zillow, 2022] could’ve been a tech pivot— Learning together in real-time situations builds the muscle to rethink under pressure, merging TBMM’s rigor with SSM’s fluidity via real-time learning shaping outcomes as Cuijpers (2008) and Cuijpers (2009) suggest.

– How: Swap paper cases for live simulations—e.g., a mock gig worker strike with shifting demands, or an AI-driven market crash. Grads sketch rich pictures, huddle with virtual stakeholders, and pitch reframes—like turning WeWork into a community hub. Add a debrief: what worked, what flopped? It’s hands-on, messy, and real—SSM in action. InterActLearning™, is the engine inspired by Cuijpers (2008, 2009), to introduce “experiential learning with real customers in real time.” It’s hands-on, messy, real—It’s the engine, inspired by Cuijpers (2008, 2009), to boost the dialogue, learning, and engagement sessions. In a city of 125,000—sprawl, commercial buzz, green patches, old and new—a PPP froze on street art costs, risking millions. Traditional MBAs flopped with sheets; we had folks sit apart or on the table to experience willingness, then asked, “Urban dev’s goal—people-stone chemistry?” Solved in one session.

3. Embed Stakeholder Immersion
Send grads into the field—talk to gig workers (52% crave stability [Pew, 2021]), customers, suppliers—not just CEOs. Revolut’s 25% growth [Revolut, 2024] came from hearing voices beyond the boardroom. Immersion teaches “who are we?”—not from spreadsheets, but from people—blending TBMM’s data with SSM’s human lens.

4. Blend TBMM and SSM in Capstone Projects
Replace profit-only capstones with remix challenges—use TBMM to nail basics (e.g., Uber’s 10% gain [Uber, 2022]), then SSM to reframe and redefine. Imagine grads tackling Snap’s 20% loss [Statista, 2024]—optimize ads, sure, but also rethink identity as a creator hub.

It’s a Toolkit for chaos, not just calm.

Why it Works?

These upgrades marry TBMM’s strengths—fast, precise fixes—with SSM’s depth—reframing and redefining. Peloton’s $1.2 billion lesson [Bloomberg, 2022] shows tweaking fails in flux; Airbnb’s $100M win [Airbnb, 2021] proves conversation adapts. McKinsey’s 70% [2023] demands grads who rethink—chaos labs and immersion build that muscle. Gig workers’ 52% stability need [Pew, 2021] won’t wait—MBAs must hear it. Bed Bath & Beyond’s collapse [CNBC, 2023] warns: optimize-only dies—SSM’s tango keeps firms alive.

The Payoff

Upgraded MBAs turn grads from zombies into leaders—e.g., one jazz riff cut gig churn 20%. Snap could’ve held its 20% [Statista, 2024], Zillow saved $881M [Zillow, 2022]. Economies grow when firms adapt—jobs stay, platforms thrive. Society wins when businesses meet real needs—52% of gig workers get stability [Pew, 2021], not crumbs. McKinsey’s 70% [2023] sets the bar—MBAs must rise or fade. Blend TBMM’s precision with SSM’s spark—lead in chaos, not just calm—or the post-industrial jungle moves on.

Shape Chaos with Us

Why wait? Jazz up your MBA program or lead the next generation of MBAs in your firm. Our InterActLearning™ engine swaps classical training’s rigid scores for jazz improv—real-time wins that reveal what works. It’s hands-on, messy, real—boosting dialogue and engagement to shape outcomes fast. Ready to riff through chaos, unveil the new wave? Interested? Let us know.

2. Shift Learning Goals to Higher Orders

Why: MBA programs cap at 1st order efficiency (Boyatzis 1989 & Renio), faltering at 2nd and 3rd order reframing and identity shifts (Bateson 1972). Post-industrial interdependence demands adaptability.

How: Redesign goals per Varela (2013) and Burke—move beyond “optimize profits” to “reframe challenges” and “redefine purpose.” Assess students on case studies requiring paradigm shifts, like Ørsted’s pivot, not just ROI tweaks.

3. Incorporate Behavioral and Contextual Skills

Why: Campbell (1970) and colleagues argue managerial effectiveness hinges on behavior and context—TBMM ignores this, while SSM leverages it. Interdependent relationships need human-centric skills (Bigelow 1991). How: Add workshops on reflection-in-action (Schön 1983) and situational leadership. Use role-plays and stakeholder simulations to teach negotiation, empathy, and adaptability—skills TBMM’s spreadsheets can’t touch.

4. Blend TBMM Precision with SSM Depth

Why: TBMM’s precision is a pro for quick fixes, but SSM’s depth fits interdependent chaos (Boonstra 2003).

How: Fuse TBMM tools (e.g., NPV) with SSM methods (e.g., root definitions) in hybrid courses. Train students to use SWOT for diagnostics, then rich pictures to reframe—equipping them for both stability and flux, a post-industrial must.

5. Overhaul Assessment for Real-World Messes

Why: MBA’s Fordist manufactory churns out grads via rigid metrics (Varela 2013 & Burke), unfit for 3rd order challenges like climate crises or stakeholder revolts—interdependence demands messier tests.

How: Ditch multiple-choice and linear case studies for open-ended, team-based projects mimicking real-world complexity (e.g., supply chain ethics or tech disruption). Grade on creativity, collaboration, and systemic insight—skills SSM hones, TBMM sidesteps.

References:
  • Airbnb (2021). Airbnb 2020 Annual Report.
  • Bloomberg (2022). Peloton’s $1.2 Billion Loss.
  • CNBC (2023). Bed Bath & Beyond Files for Bankruptcy.
  • Cuijpers, P. H. M. (2009). Ambition note ‘Learning together, daring to do’, Municipality of Maastricht [Customer Report]
  • Forbes (2020). WeWork’s $2.2 Billion Loss in 2019.
  • Grok (xAI) (2025). Fact-checking verification for “Why Improving MBAs Matters”. xAI Internal Documentation.
  • McKinsey (2023). The State of AI in 2023: Generative AI’s Breakout Year.
  • Pew Research Center (2021). The State of Gig Work in 2021: Workforce Dynamics and Platform Participation.
  • Uber (2022). Uber Q3 2022 Earnings Report.
  • Revolut (2024). Revolut 2023 Growth Report.
  • Reuters (2023). PayPal Loses 4.5 Million Active Users.
  • Statista (2024). Snap vs. TikTok Market Share 2023.
  • Zillow (2022). Zillow iBuying Program Shutdown: $881M Loss.

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